Privacy Policy

How we protect and handle your information

Last Updated: January 16, 2025

At StressReleasor, your privacy is our top priority. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our AI-powered stress relief service.

1. Information We Collect

Information You Provide

  • Contact Information: Email address, name (if provided)
  • Stress Assessment Data: Your responses to our AI questionnaire about your stress levels, sources, and impact across life areas
  • Payment Information: Processed securely through our payment processor (we do not store your credit card details)
  • Communication Data: Messages you send us through contact forms or support channels

Information Automatically Collected

  • Usage Data: How you interact with our service, pages visited, time spent
  • Device Information: Browser type, operating system, IP address
  • Cookies: Small data files to improve your experience and remember your preferences

2. How We Use Your Information

We use your information to:

  • Provide personalized stress assessments and relief techniques
  • Generate custom hypnotherapy audio sessions
  • Process your payments securely
  • Improve our AI algorithms and service quality
  • Send you your Stress Impact Report and audio files
  • Respond to your questions and support requests
  • Analyze usage patterns to enhance user experience
  • Comply with legal obligations

3. How We Protect Your Information

We implement industry-standard security measures:

  • Encryption: All data transmission is encrypted using SSL/TLS protocols
  • Secure Storage: Your data is stored on secure servers with restricted access
  • Access Controls: Only authorized personnel can access your information
  • Regular Audits: We regularly review our security practices
  • Payment Security: Payment processing complies with PCI-DSS standards

4. Information Sharing and Disclosure

We do NOT sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

  • Service Providers: Third-party companies that help us operate our service (payment processors, hosting providers, AI services) under strict confidentiality agreements
  • Legal Requirements: When required by law, court order, or to protect our rights
  • Business Transfers: In the event of a merger, acquisition, or sale of assets (you will be notified)

5. Your Rights and Choices

You have the following rights regarding your information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing emails at any time
  • Data Portability: Request your data in a portable format
  • Restrict Processing: Limit how we use your information

To exercise these rights, contact us at privacy@stressreleasor.com

6. Cookies and Tracking

We use cookies to:

  • Remember your preferences and settings
  • Understand how you use our service
  • Improve website functionality
  • Analyze traffic and usage patterns

You can control cookies through your browser settings. Note that disabling cookies may limit some functionality.

7. Third-Party Services

Our service integrates with:

  • Payment Processors: Stripe, PayPal (subject to their privacy policies)
  • AI Services: OpenAI, Google (for generating personalized content)
  • Analytics: Google Analytics (anonymized data)
  • Hosting: Cloud service providers

These third parties have their own privacy policies governing how they handle data.

8. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide you services
  • Required by law or for legitimate business purposes

After deletion, some information may remain in backup systems for a limited time.

9. Children's Privacy

StressReleasor is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it immediately.

10. International Users

If you access our service from outside the United States, your information may be transferred to, stored, and processed in the U.S. By using our service, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for material changes)

Your continued use of the service after changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@stressreleasor.com
Address: 247 Online Therapy / StressReleasor
Response Time: We aim to respond within 48 hours

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to access your personal information
  • Right to equal service and price

Note: We do not sell your personal information.

14. GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have rights under GDPR including:

  • Right to access and receive a copy of your data
  • Right to rectify inaccurate data
  • Right to erase your data ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, contact us at privacy@stressreleasor.com

Your trust is important to us. If you have any concerns about how we handle your data, please don't hesitate to reach out.